It's been said that everybody either has a problem, is a problem, or lives with a problem. Some people are particularly hard to live with, so you will need to upskill. Our 'Dealing With Difficult People' (Video + Audio) provides invaluable insights and practical techniques to help you manage challenging relationships. Joan spends time identifying the common traits that the difficult person often displays.  This 45-minute workshop is complemented by an informative workbook.